Campus Containers LLC ("Campus Containers," "Company," "we," "us," or "our") respects your privacy and is committed to handling your Personal Information responsibly. This Privacy Policy describes how we collect, use, disclose, and protect Personal Information in connection with our storage, shipping, and moving services (the "Services"), and explains the choices and rights available to you. This Privacy Policy is incorporated into, and should be read together with, our Terms and Conditions. By using the Services or otherwise providing Personal Information to us, you agree to the practices described in this Privacy Policy.

 

1. Definitions

• "Personal Information" means any information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular individual.

• "Customer" means any individual who creates an account, places an Order, or otherwise uses the Services, consistent with the definition of "Customer" in our Terms and Conditions.

• "Order," "Item," and "Storage Period" have the meanings given to them in our Terms and Conditions.

• "Service Provider" means a third party that processes Personal Information on our behalf and under our instructions in order to help us provide the Services.

 

2. Personal Information We Collect

2.1 Information You Provide to Us

In connection with account registration, booking an Order, or contacting us, we may collect the following categories of Personal Information:

• Identity and contact information, such as your first and last name, student email address, personal email address, and phone number.

• Billing information, such as billing name, billing email address, billing phone number, and billing address.

• Academic and campus information, such as your school or university name, campus, and residence hall or room number, where applicable to scheduling your pickup or delivery.

• Order and account information, such as your selected Storage Period, Item and bin details, pickup and delivery addresses, order history, and account credentials.

• Payment information, such as your card type and billing address. As described in Section 5, we do not store full payment card numbers on our own servers; payment card data is collected and processed directly by our third-party payment processor.

• Communications, such as the contents of messages, service requests, or feedback you send us, including through customer support, email, text message, or online chat.

2.2 Information We Collect Automatically

When you visit our website or use our online booking tools, we and our Service Providers may automatically collect certain technical information, including your IP address, browser type and version, device and operating system information, referring and exit pages, and information about your interactions with our website, such as pages viewed and links clicked. We collect this information through cookies and similar tracking technologies, as further described in Section 6.

2.3 Information We Receive from Third Parties

We may receive Personal Information about you from third parties, such as a university or housing partner confirming eligibility for delivery at a particular campus, a roommate or designated alternate you have authorized in connection with your Order, or a Service Provider assisting us in providing the Services.

 

3. How We Use Your Personal Information

We use the Personal Information described in Section 2 for the following purposes:

• To Provide the Services: To create and maintain your account, process and fulfill your Order, schedule and coordinate pickup and delivery, and provide customer support.

• To Communicate with You: To send scheduling confirmations, reminders, and updates regarding your Order, and to respond to your inquiries.

• To Verify Eligibility for Campus Services: To confirm, where applicable, your affiliation with a particular campus or residence hall prior to scheduling pickup or delivery of your Items.

• To Process Payment: To charge fees owed under your Order in accordance with our Terms and Conditions, and to detect and prevent fraudulent transactions.

• To Operate and Improve Our Business: To maintain the security and functionality of our website and Services, to perform internal administrative and accounting functions, and to analyze and improve our Services.

• For Marketing Purposes: To send you promotional offers regarding Campus Containers services, where permitted by applicable law and subject to your opt-out rights described in Section 8.

• For Legal and Safety Purposes: To comply with applicable law, respond to legal process, enforce our Terms and Conditions, and protect the rights, property, and safety of Campus Containers, our Customers, and others.

 

4. How We Disclose Your Personal Information

We do not disclose Personal Information to outside parties except as described in this Section 4.

• Service Providers: We share Personal Information with Service Providers who perform functions on our behalf, such as payment processing, shipping and carrier services, customer communications, and website hosting and analytics. Service Providers are authorized to use your Personal Information only as necessary to provide these services to us and are contractually obligated to keep it confidential.

• Campus and Housing Partners: Where applicable to scheduling or verifying eligibility for pickup or delivery, we may share limited identity, contact, or campus information with a university or housing partner.

• Legal and Safety Disclosures: We may disclose Personal Information where we believe in good faith that disclosure is necessary to comply with applicable law, regulation, subpoena, or governmental request, to enforce our Terms and Conditions, or to protect the rights, property, or safety of Campus Containers, our Customers, or others.

• Business Transfers: Personal Information may be disclosed or transferred in connection with a merger, acquisition, financing, or sale of all or substantially all of our assets, subject to standard confidentiality protections.

• With Your Consent: We may disclose Personal Information for any other purpose with your consent.

 

5. Do We Sell or Share Your Personal Information?

Campus Containers does not sell your Personal Information to third parties for monetary or other valuable consideration, and we do not share your Personal Information with third parties for cross-context behavioral advertising. We work with Service Providers as described in Section 4 solely to operate and fulfill our Services, and those Service Providers are not permitted to use your Personal Information for their own independent marketing purposes.

 

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to operate essential website functions, remember your preferences, and understand how visitors use our website. We may use analytics tools provided by third parties to help us evaluate and improve our website and Services. You may disable cookies through your browser settings; however, doing so may affect certain website functionality, and you may still place an Order by contacting customer service directly.

 

7. Your Privacy Choices

7.1 Marketing Communications

You may opt out of receiving marketing emails or text messages from us at any time by following the unsubscribe instructions included in the applicable message, or by replying "STOP" to a text message. Opting out of marketing communications does not affect your receipt of transactional communications relating to your Order, as described in our Terms and Conditions.

7.2 Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your Personal Information, which may include the right to:

• Know and Access the categories and specific pieces of Personal Information we have collected about you;

• Request Correction of inaccurate Personal Information;

• Request Deletion of your Personal Information, subject to certain exceptions permitted by law;

• Opt Out of the sale or sharing of your Personal Information, to the extent applicable (as noted in Section 5, we do not engage in such sale or sharing); and

• Non-Discrimination for exercising any of the rights described in this Section 7.2.

To exercise any of these rights, please contact us using the information in Section 12. We may need to verify your identity before completing your request. We will respond to verifiable requests within the time period required by applicable law.

 

8. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your Personal Information from unauthorized access, use, or disclosure. Payment card information is collected and processed by our third-party payment processor, and we do not store full payment card numbers on our own systems. Notwithstanding these measures, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your Personal Information.

 

9. Data Retention

We retain Personal Information for as long as necessary to provide the Services, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. When Personal Information is no longer needed for these purposes, we will take reasonable steps to securely delete or de-identify it.

 

10. Children's Privacy

Our Services are intended for individuals who are at least eighteen (18) years of age, consistent with the eligibility requirements set forth in our Terms and Conditions. We do not knowingly collect Personal Information from children under the age of thirteen (13). If we become aware that we have inadvertently collected Personal Information from a child under thirteen (13), we will take reasonable steps to delete such information.

 

11. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Campus Containers. This Privacy Policy does not apply to those third-party websites, and we encourage you to review the privacy policy of any third-party website you visit. Campus Containers is not responsible for the privacy practices or content of any third-party website.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will revise the "Last Updated" date at the top of this page and, where required by applicable law, provide additional notice to you. Your continued use of the Services following any such update constitutes your acceptance of the revised Privacy Policy.

 

13. Contact Us

If you have questions, comments, or requests regarding this Privacy Policy or our handling of your Personal Information, please contact us at support@campuscontainers.com

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